At Villa La Fuente we believe that if a customer wishes to make a complaint or express dissatisfaction it should be easy for them to do so.

It is Villa La Fuente’s policy to receive complaints and consider them as an opportunity to learn. And also to improve and provide a better service. In addition, a quick resolution of complaints, in a way that respects and values the person’s feedback, can be one or the most important factors in recovering the person’s confidence about the holiday venue offered by us. It can also help prevent further escalation or the complaint.

Our efficient, effective and fair complaint system can assist us to achieve this

The purpose of this policy is to ensure that complaints are handled properly and that all customer complaints or comments are taken seriously.

This policy is intended to ensure that Villa La Fuente handles complaints fairly, efficiently and effectively. The company’s objective is to ensure that its complaints procedure is properly and effectively implemented. and that complainants feel confident that their complaints and worries are listened to and acted upon promptly and equitably.

Our complaint system aims to allow us to respond to questions raised by people who file complaints in a timely and cost-effective manner will increase customer confidence in our administrative process and provide information that we can use to improve the quality of our products if applicable.

If you are unhappy with our service or wish to make a complaint, please contact the Owner in writing, and state precisely what your concerns are and how you would like them to be resolved. We will aim to respond initially within 24 hours and to provide a resolution within 28 days at the very latest.

We thank you for giving us the opportunity of turning faults into fruitful solutions.